General Services
Training Services
Network Engineering
Security Services
CNSS Certification
Contract Vehicles
GSA
Simulation Training & Automation

Back to Home Page

Cyber Network Training
Automated C&A/CT&E Tools

SUPPORT

The CENTS^TM helpdesk is staffed to supply our customers with the highest level of expertise possible.  Our technicians bring nearly 10 years combined computer network simulator and over 30 years real-world computer networking experience.   Assistance is available to CENTS^TM customers 24 hours a day, seven days a week, 365 days a year.  During normal business hours (7:30 am to 5:00 CST) immediate assistance is available.  Outside of business hours, an on-call engineer is ready to support CENTS^TM customers. 

CYNTRS^TM Help Desk

For technical issues regarding a CENTS^TM simulators, please contact the CENTS^TM Help Desk to open a CSR.  Please clearly state your problem and provide us with your contact information, including a phone number where you may be reached.

Our Help Desk technicians will respond to opened CSRs based on priority.  E-mails received during off-hours, weekends and holidays will be answered within 48 hours.

Chat Services

Live Chat is also available to CENTS^TM customers from (7:30 am to 5:00 CST) to resolve issues and answer questions.